Terms & Conditions

Privacy Notice

Prozomix Limited is a private limited company registered in England and Wales under company number 06517696, with its registered office at Building 4 West End Industrial Estate, Haltwhistle, Northumberland, England, NE49 9HA. In this notice, “we”, “us” and “our” mean Prozomix Limited. If you have any questions about this notice or about how we process personal data, you may contact us at info@prozomix.com or write to us at our registered office.

This notice explains how we collect, use, store and protect personal data in connection with our business, our products and services, and our website. We are committed to processing personal data lawfully, fairly and transparently and to protecting the rights of individuals in accordance with applicable data protection law.

We may collect personal data that you provide directly to us, including your name, employer or organisation, job title, billing and delivery address, email address, telephone number, account details, order information, invoicing details, correspondence and any other information you choose to provide when making an enquiry, placing an order, requesting services or otherwise communicating with us. Where you create an account with us, we may also process the information needed to administer and secure that account.

We may also collect technical and usage information when you use our website or communicate with us electronically. This may include your IP address, browser type and version, operating system, device information, referral information, access times and server log data. We use this information to operate, maintain, secure and improve our website and systems and to investigate faults, misuse or security incidents.

We process personal data where it is necessary to take steps at your request before entering into a contract, where it is necessary for the performance of a contract with you or your organisation, where it is necessary to comply with a legal obligation, and where it is necessary for our legitimate interests in administering our business, maintaining records, protecting our systems, preventing fraud, improving our services and defending legal claims, except where those interests are overridden by your rights and interests.

We use personal data to respond to enquiries, supply products and services, administer customer and supplier relationships, process payments, maintain accounts and records, arrange deliveries, provide support, manage our website and IT infrastructure, monitor and improve performance and security, and comply with legal, regulatory, tax and accounting requirements. We do not sell personal data. Where direct marketing by electronic means requires consent, we will seek that consent and you may opt out at any time.

We may share personal data with carefully selected third parties where reasonably necessary for the operation of our business. These may include IT and hosting providers, payment service providers, delivery and logistics providers, professional advisers, auditors, insurers and other service providers acting on our behalf. We may also disclose personal data where disclosure is required or permitted by law, regulation, court order or a competent authority, or where necessary to establish, exercise or defend legal claims. Where third parties process personal data for us, we require them to do so only on appropriate instructions and subject to suitable confidentiality and security obligations.

Personal data may be stored or accessed outside the United Kingdom where this is necessary for the use of service providers or for the operation of our business. Where this occurs, we will ensure that any transfer is made in accordance with applicable data protection law and is subject to appropriate safeguards.

We retain personal data only for as long as reasonably necessary for the purposes for which it was collected, including to satisfy legal, regulatory, tax, accounting and reporting requirements, to resolve disputes and to enforce our agreements. Retention periods are determined by reference to the nature of the data, the purpose for which it is used and any applicable legal or regulatory obligations.

We take appropriate technical and organisational measures designed to protect personal data against unauthorised or unlawful processing and against accidental loss, destruction or damage. Access to personal data is restricted to those who need it for legitimate business purposes. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

Subject to applicable law, you may have the right to request access to the personal data we hold about you, to request correction of inaccurate or incomplete data, to request erasure, to request restriction of processing, to object to processing and, in some circumstances, to request the transfer of your personal data to another controller. Where processing is based on consent, you may withdraw that consent at any time. You also have the right to complain to the Information Commissioner’s Office.

Our website may use cookies and similar technologies. Strictly necessary cookies may be used without consent where permitted by law. Non-essential cookies and similar technologies will be used only where valid consent has been obtained. You can manage cookie preferences through the tools made available on our website.

We may update this notice from time to time. Any updated version will be posted on this website and will take effect from the date of publication.

Accessibility Statement

Prozomix Limited is committed to making its website as accessible and usable as reasonably possible for all visitors. We aim to present content in a clear, structured and user-friendly way and to support access across commonly used browsers, devices and assistive technologies. We seek to use meaningful headings, appropriate alternative text for informative images and layouts that remain usable across a range of screen sizes and browsing methods.

We are continually reviewing and improving the accessibility of our website. If you experience any difficulty using the site or require any information in an alternative format, please contact us at info@prozomix.com or by telephone on +44 (0)1434 400455.

Website Terms of Use

By accessing and using this website, you agree to be bound by these terms of use. If you do not agree to these terms, you should not use this website.

The content of this website is provided for general information only. Although we take reasonable care in preparing the content, we do not guarantee that the website or its content will always be available, uninterrupted, accurate, complete or up to date. Content may be changed at any time without notice. Nothing on this website constitutes professional, scientific, technical or commercial advice on which you should rely without obtaining advice appropriate to your circumstances.

All intellectual property rights in this website and its content, including text, graphics, images, layout, branding and design, are owned by or licensed to Prozomix Limited unless otherwise stated. You may view, download and print material from this website for your own lawful internal business use only, provided that you do not modify the material, remove proprietary notices or use the material for commercial exploitation without our prior written consent. All trade marks, logos and brand names are the property of their respective owners.

You must not misuse this website. In particular, you must not knowingly introduce viruses or other malicious material, attempt to gain unauthorised access to the website, its servers or connected systems, interfere with the operation or security of the website, or use the website in any way that is unlawful or infringes the rights of others.

This website may contain links to third-party websites for convenience only. We do not control and are not responsible for the content, availability or security of third-party websites, and the inclusion of any link does not imply endorsement by us of that website or of any products or services offered through it.

To the fullest extent permitted by law, Prozomix Limited excludes all implied representations, warranties, conditions and other terms that may apply to this website or its content. Prozomix Limited shall not be liable for any loss or damage arising out of or in connection with the use of, or inability to use, this website or reliance on its content, except that nothing in these terms excludes or limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability which cannot lawfully be excluded or limited.

If separate terms and conditions apply to the sale of products or services by Prozomix Limited, those terms and conditions shall apply to the relevant transaction and shall prevail over these website terms to the extent of any inconsistency.

These terms of use, and any dispute or claim arising out of or in connection with them or the use of this website, shall be governed by the laws of England and Wales, and the courts of England and Wales shall have exclusive jurisdiction, except where mandatory law provides otherwise.